Client: Northwest Territories Tourism

Social Media Management

The client was looking to build their social media following, particularly on TikTok, and just as importantly, increase engagement with their followers.

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Video views
Nov 16 - Nov 22

Video Views

76,841

+75,724 (+6,779.23%)

Profile Views

1,199

+1,174 (+4,696%)

Likes

3,151

+3,042 (+2,790.83%)

Comments

214

+208 (+3,466.67%)

Shares

269

+252 (+1,482.35%)

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Our Guidance.

Our team felt the content needed to be more tailored to each respective platform. Broad content simply wasn’t resonating with the right audience.

We identified two major challenges being faced by Northwest Territories Tourism when we came onboard. 

The first was that they wanted to tap into the TikTok market and had launched a TikTok account previous to our management of their social media accounts. However, after a year of being present on the app, the account remained at 600 followers and video views averaged just 200 views per video. 

The second challenge was to raise awareness of the NWT across Canada while staying competitive with Destination Marketing Organizations (DMOs) with much larger budgets. They needed to stay relevant and increase numbers against ever-changing social media algorithms. 

Our insight uncovered that the videos, music and length of the videos weren’t appropriate for TikTok users. The content simply wasn’t resonating with the audience. 

Our team felt the content needed to be more tailored to each respective platform and interaction with comments and followers needed to be increased. Different types of posts were needed to drive interaction by asking questions, doing polls or asking for community feedback.

The Journey.

We recommended shorter videos that were, preferably, less than 15 seconds long. We also identified that the videos were too “professional” for the platform and we need interactive, low-effort videos that could build on existing trends. Some of those insights were applicable to the other social media platforms as well.

Since the brand already had a lot of footage and possibilities for content creation, we were able to isolate footage for videos that had the potential to go viral. This involved a content audit, to get a complete picture of existing assets.

Our social media experts were able to work with other members of our team including video producers, copywriters and graphic designers to build a social media presence that “fit” each  platform while still reflecting the brand. 

This meant we were able to create a suite of useable social media content, mainly from existing footage with support from new elements. The final posts were tailored to each platform, without requiring entirely separate processes.

Of course, complications always arise in every project. At times, it was difficult for the client to resonate with the way some content was presented. The fast-paced nature of the TikTok audience was very different from some of the users on other platforms. 

However, we were able to walk them through the “whys” of what we were doing and supported our use of best practices with quantifiable results.

The Destination.

NWTT’s social media has gone from strength to strength since we started managing it and the client is very happy with the progress that has been made. 

Wins include:

  • Increasing video views on TikTok  from an average of 200 views to an average of over 2,000 views per video.

  • Reaching 16.5M people on Facebook through organic and paid efforts 

  • Surpassing KPIs set for follower growth rate, reach and engagement several months ahead of the fiscal year 

  • Positive sentiment towards Instagram reels and more  community engagement 

  • Generated more than 4K shares on Instagram from January 2022 - September 2022 

  • Creating a Tik Tok video that achieved 70K video views over the course of two days

In Total

1,530

Growth Rate

+ 5,137.5%

(vs Nov 09 - Nov 15)

Winter in Yellowknife, Northwest Territories

#spectacularnwt #canadatravels

70.8k Views

2,994 Likes

76 Shares

Post time: 11/15/2022 2:59 PM

Video Performance

Total Time Watched

87h:57m:37s

+8.7h (+10.94%)

Average Time watched

4.7s

+0.1s (+1.12%)

Watched Full Video

28.1%

+0.5% (+1.7%)

Reached Audience

61.8k

+5,451 (+9.68%)

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